Questions & answers

Frequently asked.

Everything customers usually want to know before they book a move with us — homes, businesses, clearances, storage and the routes across to Europe.

What areas does KJS Removals cover?
We are a national firm. We move homes and businesses across the UK — London and the South East, the Midlands, the North West, Yorkshire and the North East, the South West and Scotland — and we run European removals from the UK to France, Spain, Italy and Portugal.
Do you handle both home and business moves?
Yes, and both are first-class work for us, not a sideline. We move family homes with all the care that deserves, and we relocate offices, shops and commercial premises planned around the working day so the disruption to trading is kept to a minimum.
Can you pack for us, or do we pack ourselves?
Whichever suits you. We can pack the whole house, just the fragile and valuable items, or simply supply quality boxes and materials for you to do it yourself. We can unpack at the other end too and take the empties away.
Do you move antiques, pianos and fragile items?
We do. Antiques, artwork, pianos, glass and the genuinely irreplaceable get proper protection and the right handling — extra wrapping, purpose-made crating where needed, and crews who know how to carry them safely.
What does house clearance involve?
We clear a property considerately, sorting what the family wishes to keep, what can go to charity, and what should be recycled or disposed of responsibly. We handle probate and bereavement clearances with particular care, and never rush the family.
Can you help with a probate or bereavement clearance?
Yes. These are among the most sensitive jobs we do, and we approach them with patience and discretion. We work to the family's timescale, keep everything clearly recorded, and can arrange charity donations and responsible recycling of what is not being kept.
Do you offer storage between moves?
We do — clean, secure storage for a few weeks between homes, a longer hold during a renovation, or while a European move waits for the right shipping window. Everything is inventoried when it goes in and returned in the condition it left.
How do European removals work after Brexit?
Your used household goods can still move to the EU, but they now travel as a customs consignment — a valued inventory plus the right transit and entry documents. We prepare all of that with you and explain what each is for, so the border is handled rather than left to chance.
Which European countries do you move to?
Our dedicated routes are France, Spain, Italy and Portugal, and we can quote for other European destinations on request. A full home travels as a dedicated load; a smaller move can go as a shared part-load on the same route.
How do you work out a quote?
It comes down to the volume of what is moving, the distance, and access at both ends — stairs, lifts, parking and so on. For anything sizeable we carry out a survey, in person or by video, so the written quote is accurate rather than a rough estimate.
Are you insured?
Yes — we carry goods-in-transit and public liability insurance on every job, at home and abroad. If you have anything of unusually high value, tell us at survey stage so we can make sure it is covered appropriately.
Do you do small moves and single items?
Yes. A single room, a few large items, or a small move that does not need a full removal team is a straightforward man-and-van job for us — the same insured, careful hands, scaled to the work.
Can you move a business outside working hours?
Usually, yes. Evenings and weekends are often the sensible choice for an office or shop so you lose as little trading time as possible. We plan the move around your operation and confirm building access in advance.
Will the same crew handle my whole move?
Wherever we can, yes — continuity matters. A consistent, directly employed crew who know your job from the survey through to settling you in is a big part of why moves with us go smoothly.
How far ahead should we book?
The sooner the better, especially around the busy end of the month and over summer, as good dates go first. That said, we will always try to help with a move at shorter notice — just get in touch and we will see what we can do.
How do we get a quote?
Fill in the quote form with what is moving and the two addresses, or call the office. We will arrange a survey where one is needed and come back with a clear written quote — no obligation, and no pressure to book.

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